Privacy Policy

Effective Date: 1/01/2025

Bluxech (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, bluxech.com (“Website”), and use our services. By using our Website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal data when you interact with our Website or request a quote:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Any details you provide when requesting a quote or contacting us

1.2 Technical Data

  • IP address
  • Browser type and version
  • Operating system and platform
  • Device type
  • Referring URLs
  • Browsing behavior and actions on our Website

1.3 Cookies and Tracking Technologies

We use cookies and third-party snippets to collect data on how you interact with our Website. This helps us optimize our advertising strategies, analyze user behavior, and improve Website performance.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide, manage, and improve our IT support and website services.
  • To communicate with you regarding your inquiries, service requests, and support needs.
  • To process quotes and deliver requested services efficiently.
  • To analyze Website traffic, measure engagement, and enhance user experience.
  • To optimize and manage our advertising campaigns using Google Ads.
  • To comply with legal obligations and enforce our terms of service.
  • To prevent fraudulent activities, security breaches, or misuse of our services.

3. Legal Basis for Processing Personal Data

For users in the European Union (EU), our processing of your personal data is based on:

  • Contractual Necessity: Processing your information to provide services requested by you.
  • Legitimate Interests: Enhancing Website performance, marketing our services, and ensuring security.
  • Consent: When you opt into marketing communications or accept cookies.
  • Legal Compliance: Meeting regulatory requirements and responding to legal obligations.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party vendors assisting with analytics, marketing, hosting, payment processing, or IT support.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or company restructuring.
  • Advertising Partners: For Google Ads and marketing-related purposes, ensuring compliance with data protection regulations.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

  • The type of data collected.
  • The purpose of collection.
  • Legal or regulatory requirements.

Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights (EU Users)

If you are an EU citizen, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data under certain conditions.
  • Right to Restriction: You can request that we limit how we process your data in specific cases.
  • Right to Object: You can object to data processing for direct marketing.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@bluxech.com.

7. Cookies and Tracking Technologies

Our Website uses cookies and tracking technologies to enhance user experience, analyze traffic, and support advertising efforts. These technologies include:

  • Essential Cookies: Necessary for Website functionality.
  • Analytical Cookies: Help us understand how users interact with our Website.
  • Advertising Cookies: Used for targeted advertising through Google Ads.

You can manage or disable cookies through your browser settings.

8. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Security measures include:

  • Encryption of sensitive data.
  • Secure server storage and access controls.
  • Regular security assessments and updates.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies before providing any personal data.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal data, we will take appropriate action to remove the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or security enhancements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: info@bluxech.com